- Free Delivery on orders over 3,000 BDT
Effective Date: August 17, 2026
Company Name: Expert Mart
Slogan: Quality You Can Trust
Welcome to Expert Mart. Before using our website or placing an order for any product, please read the following terms and conditions carefully. By accessing our platform or placing an order, you agree to be bound by these Terms & Conditions.
Platform Role: Expert Mart operates as an online e-commerce platform.
Information Accuracy: Product details, images, prices, stock availability, and other information displayed on the website are subject to change without notice.
Pricing & Clerical Errors: If any product price or information is displayed incorrectly due to an unintentional error, Expert Mart reserves the right to correct the information or cancel the order.
User Accountability: Customers must provide accurate, current, and valid information at all times while using our website.
Currency: All product prices are stated in Bangladeshi Taka (BDT) unless otherwise specified.
Price Fluctuations: Prices may change at any time without prior notice.
Stock Availability: If a product is out of stock, we reserve the right not to process or fulfill the order.
Illustrative Visuals: Product images are used for illustrative purposes only. Actual products may exhibit slight variations in color, size, or design.
Required Information: Customers must provide an accurate name, mobile number, and delivery address during checkout.
Order Confirmation: Expert Mart may contact customers via phone or other communication channels to verify or confirm order details.
Delivery Failures: If a delivery fails due to inaccurate information provided by the customer, the customer may be held responsible for resulting consequences or additional shipping costs.
Order Discretion: Expert Mart reserves the right to accept, modify, or cancel any order under specific circumstances.
Delivery Timelines: Delivery durations vary depending on the destination, product type, courier service, and operational factors.
Force Majeure: Expert Mart is not liable for delivery delays caused by natural disasters, transportation disruptions, political unrest, courier issues, or any circumstances beyond our reasonable control.
Package Inspection: Customers are strongly advised to inspect the package and product immediately upon delivery.
If a received product appears damaged, incorrect, or fails to match the order description, customers must contact Expert Mart customer support as soon as possible to report the issue.
Applicable Policy: All return and refund requests are governed by Expert Mart’s dedicated Return & Refund Policy.
Conditions: Return eligibility varies based on the product type, usage history, and physical condition.
Exclusions: Used, damaged, or altered products may be deemed ineligible for return.
Processing Time: Refund processing times depend on the chosen payment method and banking protocols.
Validity: Offers, discounts, coupons, and promotions are valid only for their specified promotional periods.
Specific Terms: Each campaign may be subject to its own unique terms and conditions.
Combinability: The ability to use multiple offers simultaneously depends on the guidelines of the respective promotions.
Right to Modify: Expert Mart reserves the right to alter, suspend, or discontinue any promotion at any time.
When using our platform, customers agree to:
Provide accurate and complete personal details;
Refrain from placing orders using another person’s identity or credentials without explicit authorization;
Avoid misusing any section of the website;
Abstain from utilizing the Expert Mart platform for fraudulent, illegal, or unauthorized activities.
All text, images, graphics, logos, designs, and other assets available on the Expert Mart website are protected. They may not be copied, reproduced, modified, republished, or used commercially without prior written consent from Expert Mart.
Transactions involving third-party services—such as digital payment gateways and courier companies—are subject to the respective terms, conditions, and privacy policies of those independent organizations. Expert Mart is not liable for delays or issues directly caused by third-party providers.
Customer data is managed in accordance with Expert Mart’s Privacy Policy. Necessary details required to fulfill and deliver orders will be shared with verified delivery partners and service providers.
Expert Mart reserves the right to modify, revise, or update these Terms & Conditions whenever necessary. Updated terms become effective immediately upon publication on the website.
For questions, complaints, or assistance regarding these Terms & Conditions, please reach out to our support team.
Expert Mart
Quality You Can Trust
